From: Nev.. on
On 17/04/2010 2:23 PM, JohnO wrote:
> Hi gang,
> as per subject line... good, bad, indifferent?
>

Better than Dunlop, not as good as Pirelli.... Insurance companies are
like tyres... ask enough people for an opinion and you'll get the
entire spectrum of possible opinions from v.good to v.bad. In my own
dealings with them, they were excellent when I had an at-fault accident,
and they were shitful, slow and unhelpful when I had a not-at-fault
accident. Go figure.

Aside from the slowness of their processing my claim, when they did send
me a cheque they had withheld the basic excess. This is the wording
from their PDS
"You will not have to pay an excess for any claims if, in our opinion
- you or any person using your motorcycle with your permission, were not
to blame for the accident damage caused, and
- you give us the name and address of the driver of the other vehicle
and the registration number of the other vehicle."

So when I rang them to ask why they had withheld my excess they told me
that they would not pay it until the other driver had accepted liability
for the accident (the other driver had no insurance). They told me they
had been unable to contact the other driver. I had the PDS wording in
my hand regarding the excess and I read it over the phone to them word
for word and asked them to tell me which section of the above I had not
fully complied with. Apparently, if they don't try to contact the other
driver, then, in their opinion, those clauses don't apply. I know they
hadn't tried, because I sent the other drive a letter demanding money
for a new helmet, jacket, boots, pants, gloves etc and she contacted me
quick bloody smart, in tears. Wonder how she would have reacted when
she received the bill from Swann for my bike.

Due to an administrative error on their part I was able to get my excess
back without their knowledge/consent. I'm sure they worked it out
eventually. They never contacted me over the matter and I haven't dealt
with them since.

Nev..
'08 DL1000K8
From: hippo on
JohnO wrote:
>
> Hi gang,
> as per subject line... good, bad, indifferent?
>
> Cheers
>
> JohnO
>
> Beer?
>
>
>

All I know is I just tried to get online quotes on three bikes - an 02
Aprilia @ 5K, a DL650 @ 10K and a Bonneville SE @ 15K from IMR, QBE, Swann
& NRMA. All quotes included max no claims, over 55 & no endorsements.

Swann & IMR lineball for the DL; IMR slightly cheaper for the Trump; Swann
2/3 the price for the Pegaso.

QBE want so much personal info that I'll just drop in next time I'm in
Parra.

NRMA was, erm... amusing?

ATM, looks like which bike will almost dictate which insurer though. Cheers

--
Posted at www.usenet.com.au
From: JL on
On Apr 17, 2:23 pm, JohnO <varc...(a)msn.com> wrote:
> Hi gang,
>         as per subject line... good, bad, indifferent?
>

My experience is good. One claim, no *real* hassles (they played silly
buggers for a week or two but took me pointing out the logic flaws in
their wriggling well), several renewals - haven't used them for a
while for cost reasons but I'd happily use them again

JL
From: Sandgroper on

"JohnO" <varcs45(a)msn.com> wrote in message
news:prdis5p9tks4se10mk86na9f5uj54vfjml(a)4ax.com...
> Hi gang,
> as per subject line... good, bad, indifferent?
>

I have found them really good , fast and efficient , friendly and without
hassles when making a claim.

I have made 2 claims with them , each claim was for about $1700 , one was
for when my bike got knocked over by an arsehole in a 4 wheel drive in a
roadside parking bay and another when I got hit by a car and got taken away
in a ambulance and had to get my bike towed to a holding yard and held for
10 days and then towed to a repair shop.

Both times Swann processed the claims within days , which is good because I
am in Perth and they are in Sydney.

Another point is that with my accident with a car , I was house bound with a
broken ankle and I did all of my claim forms by getting them to post me the
forms and then I scanned them into a .jpg image and emailed them back to
Swann.


--

Sandgroper
----------------------------------------------
Save planet Earth !
It is the only place that has Pizza and Beer !


From: George W Frost on

"Sandgroper" <woodbudgie(a)DROPKNICKERSgmail.com> wrote in message
news:E5SdnTbTu95s3VHWnZ2dnUVZ_qadnZ2d(a)westnet.com.au...
>
> "JohnO" <varcs45(a)msn.com> wrote in message
> news:prdis5p9tks4se10mk86na9f5uj54vfjml(a)4ax.com...
>> Hi gang,
>> as per subject line... good, bad, indifferent?
>>
>
> I have found them really good , fast and efficient , friendly and without
> hassles when making a claim.
>
> I have made 2 claims with them , each claim was for about $1700 , one was
> for when my bike got knocked over by an arsehole in a 4 wheel drive in a
> roadside parking bay and another when I got hit by a car and got taken
> away in a ambulance and had to get my bike towed to a holding yard and
> held for 10 days and then towed to a repair shop.
>
> Both times Swann processed the claims within days , which is good because
> I am in Perth and they are in Sydney.
>
> Another point is that with my accident with a car , I was house bound with
> a broken ankle and I did all of my claim forms by getting them to post me
> the forms and then I scanned them into a .jpg image and emailed them back
> to Swann.
>
>
> --
>
> Sandgroper
> ----------------------------------------------
> Save planet Earth !
> It is the only place that has Pizza and Beer !
>
>

Easier to have a broker to do all that for you.
My broker does all that for me, I don't do anything at all.


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