From: Peter on 20 Nov 2009 14:04 >> >> >>> Next time buy a real motorcycle. >>> >>> Boxer >>> >> >> Like this? >> >> http://www.yamaha-motor-europe.com/super-tenere/ >> > Is there a bike at the end of that link? I hope so! :-P
From: John Agosta on 4 Dec 2009 22:05 I suggest contacting the Yamaha dealership in Whitehorse. These people went WAY above and beyond the call of duty when I encountered trouble on an R1 when riding from Alaska back to home - Chicago. -ja "Serge Zoritch" <someone(a)spammagnet.com> wrote in message news:Xns9CC8BBBF62EDFszoritchshawca(a)69.16.185.247... > The letter, below, was mailed 09.10.05. To date, no response has been > received. > I will post any reply that is received. > Thanks > > ------------------------------------------------------------------------ > ---- > Serge Zoritch > Address deleted > Canada > 09-09-22 > > Takashi Kajikawa > President & CEO > Yamaha Motor Co. LTD > 2500, Shingai,, Iwata, Shizuoka > 438-8501, Japan > > > Konnichiwa, > > I am a long time customer of Yamaha motor products, having owned five > Yamaha motorcycles over thirty-five (35) years. The reason I am writing > you this letter is because of my most recent Yamaha motorcycle purchase. > > In 2004, I bought a new FJR1300 and all of the available Yamaha > accessories. This was my dream motorcycle come true. > > A short while ago I took that motorcycle to a Yamaha dealer in Salmon > Arm, BC, to have them diagnose a loud ticking noise coming from the > engine. I assumed it to be something that required an adjustment. A > few days later I received a telephone call from the service manager > (XXXXXXXX) of that dealership and was told that the exhaust valve guides > were failing and that it would cost about thirty five hundred dollars > ($3,500) to repair. The gentleman explained that he had called the > local Yamaha Representative who explained that it is a known design flaw > in that year of FJR1300 motorcycle. Apparently the dealer's service > manager asked the rep. if Yamaha would cover the some or all of the cost > of the repairs, seeing as it was a manufacturer�s flaw. The rep's reply > was that the motorcycle is five years over the warranty period and that, > had the failure occurred within two years of the warranty, Yamaha would > have covered it. > > I should add at this time that the motorcycle now has just over 17,000 > km. The motorcycle is in pristine condition, has been dealer serviced, > according to the maintenance schedule in the owner's manual, and has > been garage stored for six months of the year, every year, since it was > bought. The winters where I live are harsh enough to make motorcycle > riding dangerous. > > Having found the local Yamaha rep's response unacceptable, I called > Yamaha's Canadian headquarters in Toronto and talked to a two people in > the customer service department. I asked both of them if they thought > it reasonable to expect a twenty thousand dollar motorcycle to have a > motor life expectancy of 17,000 km? Neither of them would answer the > question and kept on repeating that it is five years over the warranty > period as if it were some kind of mantra. > > This letter is an appeal to your sense of fairness. I refer to your > Management Principles from the 2009 Yamaha Corporation Fact Book. �We > strive to achieve our corporate mission by adhering to three principals. > #1. Creating value that surpasses customer�s expectations. We must > remain keenly aware of customer's evolving needs, in order to provide > them with quality products and services of exceptional value that > surpass their expectations. We can and will earn a fair profit by > making all-out efforts to satisfy our customers.� (The other two > principals refer to management objectives.) > I ask you: > - Do you think it reasonable to expect a $20,000 dollar motorcycle to > have a motor life expectancy of 17,000 km? Is this a reasonable > expectation? > - Does it sound like my expectations have been surpassed? > - Is this an example of your definition of either quality products or > services? > - Is this really an all-out effort to satisfy me as a loyal Yamaha Motor > Product customer? > > I await your response. > > Sincerely yours, > > > > Serge Zoritch > > P.S. The motorcycle was parked in my garage for almost three years (I > had seizures due to a brain tumor.) The tumor was removed in Feb. 2007 > but I could not drive for two more years as I continued with more > seizures. This accounts for the low mileage. > > The seizures are now under control and I would like to ride my > motorcycle. > > > S.Z. > Cc: Yamaha newsgroups
From: Mister Biggus on 5 Dec 2009 19:14 nobody believes the story
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