The Dealership Does it Again
in [Motorcycles]
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From: J. Clarke on 7 Jul 2010 10:57 On 7/7/2010 10:12 AM, TOG(a)Toil wrote: > On 7 July, 14:30, THE Rick<rbart...(a)gmail.com> wrote: >> Humm .... any reason you don't name said stealership > > TOG's rule of thumb: distrust any posting from anyone who uses the > terms 'stealership', '$tealer$hip' or 'Micro$oft' Perhaps things are different in the UK but in the US vehicle dealers of all kinds are famous for shoddy work and high prices and never having the part you need, no matter how commonplace, in stock.
From: Mark Olson on 7 Jul 2010 11:08 J. Clarke wrote: > On 7/7/2010 10:12 AM, TOG(a)Toil wrote: >> On 7 July, 14:30, THE Rick<rbart...(a)gmail.com> wrote: >>> Humm .... any reason you don't name said stealership >> >> TOG's rule of thumb: distrust any posting from anyone who uses the >> terms 'stealership', '$tealer$hip' or 'Micro$oft' > > Perhaps things are different in the UK but in the US vehicle dealers of > all kinds are famous for shoddy work and high prices and never having > the part you need, no matter how commonplace, in stock. Which I believe is because motorcycles are viewed as weekend toys for the most part, not as serious transportation. In the UK, it is not uncommon for people to be given a loaner bike while their bike is in for service, here in the US such a concept is totally unknown.
From: TOG on 7 Jul 2010 11:54 On 7 July, 16:08, Mark Olson <ols...(a)tiny.invalid> wrote: > J. Clarke wrote: > > Perhaps things are different in the UK but in the US vehicle dealers of > > all kinds are famous for shoddy work and high prices and never having > > the part you need, no matter how commonplace, in stock. > > Which I believe is because motorcycles are viewed as weekend toys for > the most part, not as serious transportation. In the UK, it is not > uncommon for people to be given a loaner bike while their bike is in > for service, here in the US such a concept is totally unknown. Seriously? No loaners at all? Blimey. The guy who does the serious fettling on my K (FI system, shims, and various truly arcane tasks) always provides me with a loaner (R1150R last time - lovely bike - and R1100RS the time before that - not so lovely). My local Triumph dealer always offers a loan bike but I haven't taken him up on it simply because he's very local (which the BMW specialist isn't) and my wife justs lifts me home and out again. And it's not as if I'm stuck for bikes anyway. Insurers routinely provide hire cars while yours is being fixed. It happens frequently with bikes as well, generally if it's a clear no- fault claim. I had no idea the US differed in this respect. Honestly. Sounds like we're a bit spoiled. @Clarkey: Oh, crappy dealers exist here too, but I've always wondered whey just about *everyone* moans about US dealer service while here you get the occaisonal moan, sure, but it's relatively rare.
From: J. Clarke on 7 Jul 2010 11:50 On 7/7/2010 11:08 AM, Mark Olson wrote: > J. Clarke wrote: >> On 7/7/2010 10:12 AM, TOG(a)Toil wrote: >>> On 7 July, 14:30, THE Rick<rbart...(a)gmail.com> wrote: >>>> Humm .... any reason you don't name said stealership >>> >>> TOG's rule of thumb: distrust any posting from anyone who uses the >>> terms 'stealership', '$tealer$hip' or 'Micro$oft' >> >> Perhaps things are different in the UK but in the US vehicle dealers >> of all kinds are famous for shoddy work and high prices and never >> having the part you need, no matter how commonplace, in stock. > > Which I believe is because motorcycles are viewed as weekend toys for > the most part, not as serious transportation. In the UK, it is not > uncommon for people to be given a loaner bike while their bike is in > for service, here in the US such a concept is totally unknown. The car dealers are also famous for shoddy work and high prices and never having the part you need in stock.
From: Mark Olson on 7 Jul 2010 12:08
TOG(a)Toil wrote: > Insurers routinely provide hire cars while yours is being fixed. It > happens frequently with bikes as well, generally if it's a clear no- > fault claim. > > I had no idea the US differed in this respect. Honestly. Sounds like > we're a bit spoiled. When your car is being fixed after a crash, you get a rental paid by the insurance company- but to my knowledge it doesn't happen with bikes in the US. Like I said, the attitude toward bikes is that they're strictly a recreational vehicle, and not transportation. Asking why you don't get a loaner bike would be viewed similarly to asking why you don't get a loaner boat while your boat is getting patched up after being holed. In Europe, a far greater proportion of the general public rides or has ridden a bike as basic transportation, in the US, bike riders are viewed as pitiable nut cases for the most part. |