The Dealership Does it Again
in [Motorcycles]
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From: Bob Myers on 7 Jul 2010 14:53 The Older Gentleman wrote: > I *do* find all this odd, because my impression of the US is that > consumers expect, and routinely get, higher standards of service than > we're used to in the UK (and maybe much of Europe). > > So motor vehicles are the exception. No, I think - as has been noted - it's very much dependent on the dealer in question. Which is in turn very much dependent, in my experience, on the location. Big-city dealerships on average (again, this is just my experience) tend to be more of the "who cares?" sort than smaller-town operations, probably because they're more likely to be able to turn a profit through a higher percentage of first-time customers at any given time. If you're more limited in your potential customer base, you're more likely to take care of them and thus earn repeat business. Having said that, I'd also have to note that I've certainly found exceptions in both directions. A great collection of automotive comments on the subject can be found at: http://www.cartalk.com/content/mechx/find.html Anyone know of something similar for bikes? BTW, TOG - do you get the Car Talk guys on your side of the pond, perchance? Bob M.
From: tomorrow on 7 Jul 2010 15:25 On Jul 7, 1:40 pm, totallydeadmail...(a)yahoo.co.uk (The Older Gentleman) wrote: > J. Clarke <jclarke.use...(a)cox.net> wrote: > > <snip tales of woe> > > > -I > > changed the muffler and when I pulled off the old one the blasted nut > > fell out. > > Sorry, but that made me giggle. > > <snip more tales of woe> > > I *do* find all this odd, because my impression of the US is that > consumers expect, and routinely get, higher standards of service than > we're used to in the UK (and maybe much of Europe). > > So motor vehicles are the exception. Other than repeated trips to get the stupid cruise control working, and a return trip to get the *right* replacement door panel shipped from Germany (for a car BUILT in Spartanburg, SC, USA) when I owned my 2001 BMW Z3 3.0i Coupe, I have routinely and consistently received good to excellent service at Chevy, VW, GMC, Ford, Renault (!), Plymouth (!) and other dealers. Not to mention Harley and Ducati dealers. Maybe they're AFRAID to mess with me! (g,d, & r)
From: Beauregard T. Shagnasty on 7 Jul 2010 16:12 tomorrow(a)erols.com wrote: > Maybe they're AFRAID to mess with me! (g,d, & r) It's that head full of gray hair. <another g,d&r> -- -bts -Proud of full head of nearly-white
From: The Older Gentleman on 7 Jul 2010 16:24 Bob Myers <nospamplease(a)address.invalid> wrote: > > BTW, TOG - do you get the Car Talk guys on your side of the > pond, perchance? Who? Er, I guess that means 'no'. -- BMW K1100LT Ducati 750SS Honda CB400F Triumph Street Triple Suzuki TS250ER GN250 Damn, back to six bikes! Try Googling before asking a damn silly question. chateau dot murray at idnet dot com
From: Bob Myers on 7 Jul 2010 16:40
Beauregard T. Shagnasty wrote: > tomorrow(a)erols.com wrote: > >> Maybe they're AFRAID to mess with me! (g,d, & r) > > It's that head full of gray hair. <another g,d&r> Gawd, had no idea I was surrounded by all these fossils, here. My hair, of course, is still its glorious natural brown, although it has picked up some quite distinguished highlights in a very tasteful silver. The beard, on the other hand, is a disaster. I gotta do something about that. The white ones are outnumbering the brown ones, despite a valiant effort on the latter's part to hold the territory. Bob M. |